First Federal Bank
  • Lake City, FL, USA
  • Full Time
  • Excellent benefits including insurance, vacation & sick leave, 401K match

DUTIES AND RESPONSIBILITIES:

  • Provide Reliability by maintaining and optimizing the performance, connectivity and availability of the bank's local (LANs) and wide area network (WANs);
  • Serve as an essential second level point of contact for the IT Service Desk assuring proper Responsiveness to the needs, questions and service requests of network users;
  • Manage network user accounts for employee new-hires, changes and terminations;
  • Support the appropriate access for end-users through network maintenance and maintenance of user accounts;
  • Protect the integrity of bank network, data, communication systems and workstations;
  • Collaborate with the Technology Officer and other IT staff to assure that proactive network support processes and procedures are established for specific systems and technologies;
  • Install, troubleshoot and support computer solutions, office software and hardware, network, server, PC and telephone systems;
  • Perform hardware repair for equipment and peripherals that are not covered by third-party vendor maintenance agreements;
  • Coordinate timely repair of equipment covered by third-party vendor maintenance agreements;
  • Participate in technology management projects to deliver Tangibles, including but not limited to configuring and deploying networks, network hardware, communication systems, servers and related software;
  • Create, update and maintain documentation of the network;
  • Perform other duties as assigned to support IT initiatives;
  • Adhere to IT department strategies, processes, policies and procedures;
  • Demonstrate accuracy, thoroughness, quality and orderliness in performing work assignments;
  • Log all project work, change management tasks, and support interactions in the ticketing system and provide Assurance that resolutions are completed timely to meet current SLAs;
  • Provides the best service to our customers with innovative and creative solutions.

JOB REQUIREMENTS:

  • Minimum 2 years of related work experience in a similar role and/or Associates, Bachelors or Technical Institute certificate/degree in Computer Science, Information Systems or related field;
  • Must have a comprehensive working knowledge of networking protocols, IP networking, virtualization technologies, SAN technologies, server operating systems, network operating systems and related best practices.
  • Must have strong technical skills and experience with a variety software packages and hardware involved in enterprise LAN and WAN operations;
  • Must have an aptitude for troubleshooting, analyzing, and diagnosing problems;
  • Strong oral and written communication skills and decision making ability;
  • Ability to deal with a wide variety of customers and provide Empathy while listening to and understanding inquiries about issues, then explain corrective procedures to non-technical end-users;
  • Ability to handle changing priorities and make a valuable contributions to team objectives;
  • Ability to work non-business hours and on-call hours as needed;
  • Must interact professionally with other employees, customers and suppliers;
  • Extended hours sitting and performing computer tasks may be required;
  • Must be able to complete complex projects with minimum to no supervision.

Bilingual candidates encouraged to apply. 

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